At Hearing Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website or make a purchase from us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Enquire about products via Call, WhatsApp, or through our website forms.
- Submit a pincode to check delivery availability on our product pages.
- Provide feedback or write a product review.
- Sign up for a free hearing consultation or home trial.
This information may include your name, phone number, email address, physical address, pincode, and audio test/hearing details.
2. How We Use Your Information
We use the collected information for the following purposes:
- To schedule and conduct free hearing consultations and coordinate product trials.
- To process your orders, ship products, and update you on delivery status.
- To respond to your enquiries, customer support requests, and feedback.
- To improve our website functionality, customer service, and overall user experience.
- To comply with legal obligations and govern user safety.
3. Sharing and Disclosing Your Information
We respect your privacy and do not sell, rent, or trade your personal information with third parties. We only share information with:
- Trusted logistics and shipping partners to deliver your ordered products.
- Authorised service providers who assist us in customer care, audiologist consulting, and processing payments.
- Law enforcement or regulatory authorities when required by applicable Indian laws.
4. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Please be aware that no transmission over the internet or method of electronic storage is 100% secure.
5. Your Rights and Choices
You have the right to access, update, correct, or request the deletion of the personal information we hold about you. You can contact us at any time at contact@hearinsolutions.co.in to exercise these rights.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact our Grievance Officer at:
Hearing Solutions
Email: contact@hearinsolutions.co.in
Phone: +919335676749